Upon taking delivery of the Products, the Purchaser shall immediately:

To verify the quantities and packaging of the Products and record any objection in the delivery note;

Carry out a conformity check of the Products with respect to what is indicated in the order and record any discrepancy in the delivery note.

Exchanges and returns of the Products are not made since they are handmade and if the customer indicates an incorrect size when ordering, the product will not be replaced and on all products that include engravings or any type of customization.

In the event of reporting defects, the Purchaser must comply with the following procedures and terms:

 The communication must be made within no more than 15 (fifteen) working days starting from the Buyer taking delivery of the Products. In the event that the complaint relates to a defect which, despite the initial inspection, has remained hidden, the complaint must be made as soon as possible by the end of the working day on which the defect was discovered and, in any case,  no later than 2 (two) weeks from taking delivery of the Products;

Detailed communication must be sent in writing to the Seller within the terms indicated above at the address bebopreziosi@gmail.com. Any communication made by telephone is not accepted; - the communication must clearly specify the type and amount of the alleged defects.

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No dispute with reference to the quantity, quality, type and packaging of the Products can be made except through the communication affixed to the delivery note, in accordance with the procedure indicated above.

Any Product for which no dispute has been raised in accordance with the procedures and terms indicated above is considered approved and accepted by the Purchaser, except as provided in the following article concerning the right of withdrawal. product, if the object in question is found to be defective, the shipping costs will be borne by the Seller. For any doubts or requests in this regard contact us, we will be happy to help you.

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DUTIES AND PRODUCT COLLECTION

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​Considering that our products represent unique pieces made only following the order received and not in series, the non-collection of the product awaiting customs clearance and the consequent return of the same to the sender must be considered as a waiver to the purchase and the consequent refund of the amount paid, which will therefore be retained by the manufacturer as compensation for charges and construction costs.

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CUSTOMS DUTIES, TAXES, AND SHIPPING OUTSIDE THE EU

For all orders shipped outside the European Union, any customs duties, import taxes, local VAT, and any other charges imposed by the authorities of the destination country are the sole responsibility of the customer.

These costs are not included in the sale price or shipping costs and cannot be quantified in advance by BEBO®.
The customer is responsible for checking with the customs authorities of their country before placing the order.

BEBO ® is not responsible for:
• The application of customs duties or taxes
• Any delays due to customs inspections or procedures
• Failure to clear goods through customs for reasons attributable to the recipient

Failure to collect or refuse shipment

In the event of failure to pay duties, refuse delivery, or fail to collect the shipment, the package may be retained, abandoned, or destroyed by customs authorities, or, at BEBO ®'s discretion, refused return.

In such cases, the customer will not be entitled to any refund, neither for the product nor for shipping costs, as this is a cause not attributable to the seller.

Refusal or failure to collect the shipment does not constitute a valid exercise of the right of withdrawal pursuant to Article 52 of Legislative Decree 206/2005.

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We hope that your experience on the site of our handmade jewelry is comfortable!