General shipping information:
Our shipping costs
Europe
Free for orders over €500
For orders from €250 to €499: €30
Standard rate: €40
USA
Free for orders over €500
For orders from €250 to €499: €40
Standard rate: €50
Canada
Free for orders over €500
For orders from €250 to €499: €40
Standard rate: €50
Italy
Free for orders over €250
Standard rate: €20
Russia
Freefor orders over €500
For orders from €250 to €499: €60
Standard rate: €70
Not available at the moment
Rest of the world*
Free for orders over €500
For orders from €250 to €499: €70
Standard rate: €80
South America & Asia*
Free for orders over €500
For orders from €250 to €499: €50
Standard rate: €60
Japan
Free for orders over €500
For orders from €250 to €499: €60
Standard rate: €70
United Arab Emirates
Free for orders over €500
For orders from €250 to €499: €60
Standard rate: €70
India
Free for orders over €500
For orders from €250 to €499: €80
Standard rate: €90
Note: all our shipments include insurance for safe transport of the product.
More information this link.
Payment methods:
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Credit card
We use the secure gateway Wix Payments, enter your card details in the field. Most international cards and circuits are supported, no registration required. All with the highest degree of safety possible.
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PayPal (credit card, bank transfer, etc.)
By choosing this payment method, you will be redirected to PayPal. After entering your details, you will automatically return here to complete the order.
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Apple Pay (iOS / macOS users)
If you are an iOS/macOS user you can also pay via the fast and safe Apple Pay gateway.
Warnings for international shipments:
Shipping abroad may result in additional customs costs, taxes, etc. which are not calculated in the total and are beyond our control.
Countries to which the shipment is made:
Update: Sept. 3, 2021
BEBO®️ makes insured shipments via MBE who collaborates with couriers TNT FEDEX DHL UPS SDA GLS.
Shipping costs relate only to the actual cost requested by the courier to deliver the goods. Each shipment is insured and we'll take care of the cost of the latter!
For any doubts, contact us by email at our address (bebopreziosi@gmail.com).
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The name of the courier and its tracking code will be provided by email at the time of shipment.
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Additional costs may be charged for shipments to war-affected countries, so we recommend that you contact us before placing your order.
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In case of non-delivery and return by the courier, the Customer can request a new delivery by assuming the shipping costs.
Timing
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The shipment and delivery of the product/s usually takes place within 3-4 weeks from the moment of the order; time that allows us to forge the jewel by hand and finish it at its best with the highest existing standards. Times may be slightly different based on the availability of precious stones and other materials that the individual product requires. In any case we will ship your order as soon as it is ready, we know how much you want to receive it as soon as possible!
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Note
We currently do not deliver to PO Box addresses!
Returns
Upon taking delivery of the Products, the Purchaser shall immediately:
To verify the quantities and packaging of the Products and record any objection in the delivery note;
Carry out a conformity check of the Products with respect to what is indicated in the order and record any discrepancy in the delivery note.
Exchanges and returns of the Products are not made since they are handmade and if the customer indicates an incorrect size when ordering, the product will not be replaced and on all products that include engravings or any type of customization.
In the event of reporting defects, the Purchaser must comply with the following procedures and terms:
The communication must be made within no more than 15 (fifteen) working days starting from the Buyer taking delivery of the Products. In the event that the complaint relates to a defect which, despite the initial inspection, has remained hidden, the complaint must be made as soon as possible by the end of the working day on which the defect was discovered and, in any case, no later than 2 (two) weeks from taking delivery of the Products;
Detailed communication must be sent in writing to the Seller within the terms indicated above at the address bebopreziosi@gmail.com. Any communication made by telephone is not accepted; - the communication must clearly specify the type and amount of the alleged defects.
No dispute with reference to the quantity, quality, type and packaging of the Products can be made except through the communication affixed to the delivery note, in accordance with the procedure indicated above.
Any Product for which no dispute has been raised in accordance with the procedures and terms indicated above is considered approved and accepted by the Purchaser, except as provided in the following article concerning the right of withdrawal. product, if the object in question is found to be defective, the shipping costs will be borne by the Seller. For any doubts or requests in this regard contact us, we will be happy to help you.
DUTIES AND PRODUCT COLLECTION
Considering that our products represent unique pieces made only following the order received and not in series, the non-collection of the product awaiting customs clearance and the consequent return of the same to the sender must be considered as a waiver to the purchase and the consequent refund of the amount paid, which will therefore be retained by the manufacturer as compensation for charges and construction costs.
We hope that your experience on the site of our handmade jewelry is comfortable!