FAQs
How can I give more precise instructions for delivery?
In my country there is no Euro, how can I find out how much a product costs?
How specific about alternative measures not present in the product selector?
Before making a purchase with measures not present on the site contact us! If your request is applicable then specify the size in the order notes (you can see where this section is by clicking on the "How to specify customizations" section.
We do not currently support a currency converter on our site, so we suggest you do a quick search with the search engine of your choice; alternatively we suggest using the converter on the Financial Times page as a reference, reachable at this link .
Enter the alternative measure in the "Details" field in the "Enter Address" section.
Example:
The courier must ring the third bell at the bottom right.
Shipments abroad represent a great challenge for us to guarantee transport and delivery with the highest standards of professionalism and safety. This is why we ask for an extra effort to help us make this possible. Also remember that you can contact us at any time both during the purchase process and throughout the post-sale period.
Why are shipping costs always present for abroad?
Are shipments safe?
I can't find the answer to my question, how do I do it?
Yup! Our shipments are safe, tracked and insured, we rely on professionals in the MBE sector. Visit their website for more information.
We are always at your disposal via the webchat. Alternatively, use one of the methods on the " Contacts " page for further communication routes.
How can I give more precise instructions for delivery?
I can't find the answer to my question, how do I do it?
Are shipments safe?
How specific about alternative measures not present in the product selector?
In my country there is no Euro, how can I find out how much a product costs?
Why are the shipping costs always present?
We do not currently support a currency converter on our site, so we suggest you do a quick search with the search engine of your choice; Alternatively, we suggest using the converter on the Financial Times page as a reference.
The shipments represent for us a great challenge to ensure transport and delivery with the highest standards of professionalism and safety. Each of our shipments is insured and the cost of this insurance is always at our expense. This is why we ask for a further effort to help us make this possible, assuming the cost of transport only. Also remember that you can contact us at any time both during the purchase process and throughout the post-sale period.
Yup! Our shipments are safe, tracked and insured, we rely on professionals in the MBE sector. Visit their website for more information.
We are always at your disposal via the webchat. Alternatively, use one of the methods on the " Contacts " page for further communication routes.
Enter the alternative measure in the "Details" field in the "Enter Address" section.
Example:
The courier must ring the third bell at the bottom right.
Before making a purchase with measures not present on the site contact us! If your request is applicable then specify the size in the order notes (you can see where this section is by clicking on the "How to specify customizations" section.
The items are handmade to order, which requires several days of work (check the estimated time for its production in the product notes). If the item is currently available it will be shipped as soon as possible.
Pay attention to the measurements when ordering!
Since objects are handmade, personalized and made on request and made to measure, there is no right of withdrawal by law.
For more information visit the section General Terms and Conditions
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More information and other destinations can be found here.
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If at the time of the order the cost of shipping does not coincide with your region, contact us and we will resolve the matter in a few moments.
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Yup! Our shipments are safe, tracked and insured, we rely on the professionals of the sector: Mail Boxes Etc (MBE). Visit their website for more information.